Frequently Asked Questions
How much is parking at Hays Regional Airport?
All parking at the Hays Regional Airport is free of charge.
Whose responsibility is it if there has been a schedule change that will affect my flight status?
It is the PASSENGER’S responsibility to check on their flight status 24 hours prior to departure time.
How early should I plan on arriving at the airport before my flight?
In an effort to provide the best possible service for our customers, United Express Airlines strongly suggest arriving no later than 1 hour prior to your departure.
When do my bags need to be checked for my flight?
United Express Airlines’ cut off time to check your bags is 45 minutes before your departure.
Are there any baggage fees?
Checked baggage fees are typically $25 for the first bag and $35 for each additional bag. Fees may vary depending on your final destination. Please check with United for details or click here.
What kind of identification do I need to get on my flight?
Adult passengers (18 and over) are required to show a U.S. federal or state-issued photo ID in order to be allowed to go through the checkpoint and onto their flight. This is most typically a state driver’s license, or a passport. For the most current information, contact United Express Airlines or review the TSA website for more information.
If I go through security at the Hays Regional Airport do I need to go through security again at the Denver International Airport?
For all security questions please call United Express Airlines at 800-864-8331 or visit the United website.
What can I carry with me on the flight?
All passengers are allowed one carry-on bag plus one personal item free of charge. All other items will need to be checked and tagged.
Does the Hays Regional Airport have Wi-Fi?
The Hays Regional Airport provides free Wi-Fi connection and it is accessible at any time.
How will I be contacted in case of a change in my flight status?
If there is change in your flight status a United Express Airlines agent will call the phone number that is in your flight reservation; therefore, please make sure that when you make your flight reservations to use YOUR phone number in the flight reservation.